Terms and Conditions

YOUR ATTENTION IS DRAWN TO THESE TERMS AND CONDITIONS. READ THEM CAREFULLY AS THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL SELL VEHICLE, ACCESSORIES, GOODS AND RELATED SERVICES. THEY APPLY TO NEW AND USED CAR SALES.

In these Terms & Conditions:
"we", "us", "our": means Greenhous Group Limited, a company registered in England with registered office at
Greenhous Village, Osbaston, Telford TF6 6RA (No. 3493415). Our VAT no. is GB713241868.
"you" and "your": means our named customer whose details are on the order form.
“Terms”: means these Terms and Conditions.
1. About these Terms and our agreement
1.1 These Terms apply to all vehicle and related accessories, goods and service sales between you and us.
1.2 Any order you place and any allowance we make for a used vehicle, is subject to written acceptance and
confirmation by us. The agreement between us is only formed when we accept your order in writing i.e. when we
sign the order form. Nothing obliges us to accept any order.
1.3 The order accepted by us, these Terms and any other special terms applicable to your purchase together, form
the agreement between us. Any terms you seek to impose are excluded.
1.4 If you buy other services from us such as servicing, MOT or extended warranty, they may be subject to separate
terms and conditions.
1.5 If there is any inconsistency between these Terms and the Order, the order prevails.
1.6 By agreeing to these Terms, you confirm you are a UK resident. Sales to overseas residents is at our discretion.
2. Vehicle information
2.1 Vehicle information is on our website, in brochures or showrooms. We try to describe vehicles accurately but
variations may occur between descriptions and the vehicle itself. We may not have a photo of a particular used
vehicle online and will indicate if a library photo is used. This is an indication only of the vehicle and may not
represent colour or options fitted. Variations between manufacturer brochures and vehicles may occur and
performance forecasts are estimates only.
2.2 We may remove a vehicle from sale at any time including if for any reason, we are no longer able to offer it for
sale.
2.3 Vehicles may be inspected in our showrooms but appointments may be required for viewing some vehicles.
3. Deposits
3.1 To make a purchase, a deposit is payable on order. The total purchase price is reduced by the deposit amount.
3.2 Deposit payments are usually taken in our showroom but may be taken via phone, in which case we will send you
the order for signature and return to us.
3.3 For used vehicles, deposit payments are required to remove the vehicle from sale (reserve it). Until then, other
buyers will also be able to view and buy the vehicle. Unless we agree a different timescale in writing, used
vehicles are reserved for 7 days, in which time you must pay in full. If we reasonably believe you do not intend to
proceed to purchase, we may re-offer the vehicle for sale but will notify you first, to give you a chance to
proceed.
3.4 If you do not proceed to purchase, we will use reasonable efforts to find an alternative, similar vehicle for you but
do not guarantee that an alternative will be available.
3.5 Without affecting our other rights, we may retain the deposit if the agreement is terminated other than in
accordance with these Terms.
4. Inspections, reports and vehicle condition
4.1 You are responsible for ensuring that any purchase you make satisfies your own, personal requirements subject
to any specific requirements you highlight to us before purchase.
4.2 For used vehicles, inspection reports are usually available on request. Inspection reports are to establish whether
the vehicle meets our inspection standard. You should read the report carefully as it may contain important
information about vehicle condition. If the vehicle has not met our standard, the report will give details. Queries
about inspection reports should be raised with our sales team. All sales are made subject to any issues referred
to in the report and otherwise notified to you.
4.3 Every vehicle is supplied with at least one key suitable for all locks. We do not guarantee that additional keys,
including 'master' keys, will be provided. If additional keys are available, they will be supplied with the vehicle
free of charge.
4.4 Except as expressly agreed by us in writing, accessories supplied may not be the product of the vehicle
manufacturer.
4.5 You must inspect vehicles before signing the order (where relevant) and always before taking delivery. Used
vehicles are sold subject to current condition as per the inspection report or as otherwise notified to you. Sales
are therefore, subject to defects brought to your attention in any way or which you identify or reasonably ought to
be aware of on inspecting the vehicle.
5. Buying a vehicle - preliminary steps
5.1 To buy a vehicle you must arrange for Handover (ie. when you take delivery of or collect the vehicle) in
accordance with paragraph 6 below and pay for the vehicle, all accessories, goods, delivery fee and any service
fees (to the extent not already paid) in full and cleared funds before the vehicle is released to you. Please ensure
you make any necessary arrangements in advance of Handover. We do not usually accept cheques but if we
agree to do so, cheques must clear before any vehicle or goods are released. Nothing obliges us to hand over a
vehicle which has not been paid for in full and clear funds before the Handover date.
6. Delivery/Collections
6.1 Handover may be by collection from our showroom (Collection) or delivery to your home/workplace (Delivery).
We try to accommodate requested delivery dates but cannot be responsible for delay in Delivery or Collection
nor for any loss or cost you incur in connection with any delay. Delays may be due to factors beyond our control,
eg. manufacturer delay and timescales are indicative only. Delivery timing is not of the essence.
6.2 Delivery locations must be your home or work and be suitable and safe for Delivery. Dates and times of
Collection or Delivery may be made by contacting the showroom. To change, please call, to give us notice. If you
give less than one working days’ notice or are not there at the agreed time, we will use reasonable efforts to
rearrange dates/times.
6.3 At Handover you will need a UK photo driving licence, your passport and another form of ID which shows your
address plus proof that insurance is in place for the vehicle, in order for us to release it to you.
6.4 If you want someone else at Handover to take delivery (Agent), they will only be able to if you have told us of
their identity in advance. If you appoint an Agent, you confirm that person has your full authority to act and you
agree to be bound by your Agent’s actions. If your Agent is at Handover but you have not told us in advance, we
will use reasonable efforts to speak to you to confirm your Agent’s identity. If we cannot speak to you, Handover
will not take place. Your Agent must provide the documents referred to above for us to release the vehicle. On
Collection, your Agent will need to show their licence and you must ensure that your Agent is aware of this in
advance. If we reasonably believe the person we are met by is not you or authorised by you, or if our driver
deems the location unsuitable or unsafe, we may cancel Handover and use reasonable efforts to rearrange.
6.5 You will be required to sign relevant Handover documentation. Ownership of the vehicle passes from us to you
at Handover as does responsibility and risk. Until then, we continue to own the vehicle. If for any reason, we allow
vehicle/accessories release prior to payment, until we receive clear payment in full of all sums due to us for any
sale to you, you hold the vehicle/accessories as our bailee, must maintain the same in satisfactory condition and
fully insured. We may recover payment for the vehicle/accessories even though title has not passed. If before
title passes, you become bankrupt, insolvent, similar or are unable to pay your debts, then without limiting any
other right we have, we may at any time require you deliver up the vehicle/accessories and if you fail to do so
promptly, attend your premises to recover them.
6.6 Unless agreed by us in writing, if you fail to take delivery or collect a vehicle or any other product within fourteen
days of us notifying you that the same is available for delivery or collection, we reserve the right to cancel the
agreement, offer the vehicle for re-sale and deposits will not be returned. You will be liable to pay to us costs that
we reasonably incur if you fail to take delivery or collection, including any storage costs and in such
circumstances, we will not repay your deposit. Without affecting and subject to the above arrangements, if you
unreasonably fail to take delivery of the vehicle, we may re-offer it for sale.
6.7 If we fail to deliver the vehicle within 21 days of the estimated delivery date in the order (or any notified revision),
you may by written notice to us require delivery within 7 days from receipt of such notice. If delivery does not
take place within the 7 days then you may terminate the agreement by notice in writing to us.
7. Price and payment
7.1 The vehicle purchase price on our website or in showroom is the price for the vehicle itself. Any other fees such
as any delivery fee, cost of accessories or other goods and the cost of services is in addition. Prices include VAT
unless the price states “plus VAT” or similar. We may alter prices at any time, without notice before the
agreement is in place, and otherwise in accordance with these Terms. We may pass on any cost increases we
don’t control, eg. changes in car tax, including once the agreement is formed. You shall pay VAT on all vehicles,
goods and services properly charged at the prevailing rate.
7.2 Deposits may be paid by MasterCard, Visa credit card, Maestro, Delta or debit card. Balances may only be paid
by debit card in person at the showroom or by electronic bank transfer. Charges we incur in processing card
payments will be passed to you.
7.3 If we agree to buy a car from you as trade-in (Your Car) we will reduce the purchase price of the vehicle you are
buying by the Trade in Value of Your Car.
7.4 Used vehicles are sold and priced to condition. Any other services required by you in connection with the vehicle
shall be at additional cost which must also be paid before Handover unless agreed by us in writing.
7.5 For new vehicle sales, if after the order date and before delivery, the manufacturer/concessionaire recommended
price for the vehicle or accessories alters, we will notify you and in the case of:
7.5.1 increase, will notify you of the increased amount to be passed to you. You may cancel the contract within
14 days of receiving such notice. If you do not cancel, the increase shall be added and become part of the
contract price;
7.5.2 reduction, will notify you of the allowance to be given to you. If the allowance is less than the reduction in
the recommended price, you may cancel the contract within 14 days of receiving such notice. If you do not
cancel, the decrease in price shall be deducted from the contract price.
8. Liability
8.1 Nothing in these Terms shall limit or affect our liability resulting from any vehicle, materials, parts, accessories or
equipment supplied being found to be unsafe or if something we do negligently causes death or personal injury
8.2 Subject to paragraph 8.1, if we are in breach of our agreement, statutory duty, negligent or if other liability arises,
we will only be responsible for any losses that you suffer as a direct result and to the extent that they are a
foreseeable consequence to us before Handover, subject to a maximum of the amount paid by you to us and any
direct costs incurred by you as a direct result of our failure. We will not be liable in respect of any indirect or
special losses which means that we will not be responsible or liable for any loss or damage you incur as a side
effect or consequence of the direct, main loss or damage or for anything which we could not reasonably
anticipate or which you incur without first allowing us an opportunity to remedy any default which we are
responsible for, within an appropriate and reasonable period.
8.3 Subject to paragraph 8.1, we shall not be responsible for any damage or loss suffered or incurred as a result of
repairs, modifications or alterations to a vehicle by any person other than us or our agent.
8.4 Subject to paragraph 8.1 and without affecting any other exclusions, our liability shall not in any event include
8.5 Unless we agree in writing, the only warranty supplied with vehicles (including fitted accessories) will be the
manufacturer’s warranty (or balance thereof) should there be any and subject to us using reasonable efforts in
seeking any such warranty from the manufacturer on your behalf. All other warranties are excluded to the extent
legally permitted.
8.6 For new vehicles, additional manufacturer/commissionaire terms may apply. Such terms will be brought to your
attention and a copy is available in our showroom. If a manufacturer ceases a particular model, accessory or
feature, that is beyond our control and we will not be liable for an inability to supply due to any manufacturer
action. If a manufacturer ceases to make a model entirely, you may cancel this agreement or if a particular
feature or accessory is no longer available, you may cancel within 14 days of us notifying you of such issue
(unless we can provide an equivalent).
9. Trade in and valuations
9.1 A valuation about the value of a car for trade in (Valuation) is a valuation based on what you tell us about your
car (Your Car) and not a price at which we are willing to buy it.
9.2 We always carry out an on-site inspection of Your Car before we offer to use its value against a vehicle. After
you receive an initial Valuation, you may book an on-site inspection (Inspection Appointment).
9.3 If we consider that Your Car value is affected by history or condition, including any unusual feature or
customisation not apparent on Valuation, the price we offer for trade in against a vehicle following on-site
inspection will differ from the initial Valuation. After the Inspection Appointment we will provide you with a trade
in value for Your Car (Trade in Value) which is a quote valid for 10 days. Following the Inspection Appointment,
we may offer to use the Trade in Value of Your Car against a vehicle but are not obliged to do so.
9.4 If we agree to trade in Your Car, we rely on your representation that:
9.4.1 you are at least 18 years old; and
9.4.2 to the best of your knowledge, information and belief:
a. you are the sole owner of Your Car and have the right to sell it;
b. other than in respect of any finance outstanding on the Car which is capable of cash settlement as
disclosed to us, no person has any claim to Your Car;
c. the mileage reading is true and accurate and the odometer has not been tampered with;
9.4.3 you have disclosed all matters which a prudent purchaser would want to know, such as defects and if it has
material problems or damage;
9.4.4 all information supplied about Your Car (whether at initial Valuation, Inspection Appointment or otherwise)
is accurate; and
9.4.5 Your Car is UK registered.
9.5 We may trade in Your Car even if the subject of a third party finance arrangement (Finance Agreement),
provided we receive a written statement of the amount required to settle the Finance Agreement in full from the
third party.
9.6 We will only pay to a third party such sum we agree with you in writing. We will make such payment as soon as
reasonably practicable after we agree to trade in Your Car and following receipt of any sum due from you to
settle a Finance Agreement or we may at our discretion, reduce the Trade in Value of Your Car against the
amount outstanding under the Finance Agreement.
9.7 We will not purchase Your Car unless you purchase a vehicle from us. Your Car must be delivered by Handover
or the day which is 14 days after we notify you that the vehicle is ready for Delivery or Collection, whichever is
sooner. Ownership of Your Car will pass to us on Handover.
9.8 An offer to buy Your Car may only be accepted when you sign handover documentation. The purchase of Your
Car is subject to these Terms only and will not contain any other terms you wish to impose.
9.9 When we purchase Your Car, you must provide keys, registration document, any service history, MOT certificate,
user manuals and accessories e.g. locking wheel nut, radio fascia or remote control and must remove any
personal possessions. Purchase of Your Car is also on the basis that it is delivered to us in the same condition as
at the time of on-site inspection (except fair wear and tear).
9.10 If Your Car does not meet these requirements, we may refuse to accept it and you will be responsible for the full
cash price of your new vehicle.
9.11 If through no fault by us, Handover does not take place within 30 days of the order date or estimated delivery
date (whichever is later), Your Car allowance shall be reduced by an amount not exceeding 2.5% of the Trade In
Value for each complete 30 day period from the date of expiry of the first mentioned 30 days until the actual date
of Handover.
9.12 You may, at least 7 days before the vehicle is ready for Handover, arrange for a finance company to purchase it
from us at the price payable under this agreement. On such purchase any used vehicle for which an allowance
was agreed (Your Car) shall be bought by us at a price equal to such allowance, (subject to you complying with
your obligations in our Agreement in connection with Your Car) and we shall be accountable to the finance
company on your behalf for the said allowance price and any deposit paid by you.
10. Statutory rights and defects
10.1 Nothing affects your statutory rights as a consumer including those under the Consumer Rights Act 2015 (e.g.
that a vehicle will be of satisfactory quality). For information, consumers can contact Citizens Advice or Trading
Standards.
10.2 If you think there is a fault or problem with a vehicle and wish to exercise any statutory right you may have, then
you should cease using the vehicle until we have had the opportunity to inspect it and to avoid further damage.
You will be responsible for returning the vehicle to the showroom from which you bought the vehicle (unless we
agree to collect the vehicle from you or unless is it unsafe to drive the vehicle).
11. Your additional responsibilities
You agree to provide us promptly with any information that we reasonably request and promise that the
information you provide, including when speaking to any of our representatives, is correct in so far as you are
aware.
12. Cancellation rights
This paragraph 12 only applies if you have a cooling off right. It is not intended in any way to limit your
rights for any defective product or service.
12.1 In some limited cases you may have a right to cancel the agreement. If so, you have up to fourteen days after
the day of Handover to cancel. This is a “cooling off period” and only applies to consumers and only in some
circumstances. A person or entity purchasing from us in a commercial or business capacity has no such rights.
The provisions of paragraph 12 therefore only apply to consumers.
12.2 The right to cancel applies only if we have solely agreed the contract with you by distance means (e.g. phone or
email), where there is no face to face meeting before we enter into our agreement. You will not have the right to
cancel where you have been to our showroom to inspect a vehicle or signed an order when in our showroom.
12.3 Where you wish to exercise a right to cancel, you must do so in the cooling off period, in writing. Please write to
us at the address on the order form or call Customer Services who will explain the process for cancellation. You
are responsible for returning the vehicle to us and must do so within fourteen days of cancelling. If you do not
return the vehicle, we will collect it and charge our costs as a rate of £100 + VAT plus £5 + VAT for the distance
recorded between our address and your address, shown on viaMichelin.com or web based calculator of our
choice. You must make the vehicle available for collection at the agreed date/time and agree we can enter your
premises for collection.
12.4 You must take reasonable care of the vehicle within the cooling off period. If you do not and exercise a right to
cancel, we may be able to claim compensation from you e.g., for vehicle damage while in your possession or
control. In that case, we will arrange for the vehicle to be inspected and notify you of any damage. If there is any
damage and you return the vehicle, you need to repair it at your cost (unless covered by your insurance). If you
intend to cancel you should not use the vehicle for more than ten miles during that time as a reasonable distance
in which to test the car.
12.5 If you have the right to cancel and you traded in Your Car, we will return Your Car (or Trade in Value if your
vehicle is sold) within fourteen days of cancellation and will charge you our costs in returning Your Car.
12.6 Where there is a cancellation right, you are entitled to a refund of the price paid and any delivery charges (less
Trade in Value and other permitted deductions). We may reduce the sum if the vehicle is devalued due to your
handling of it while in your possession or control. If you bought additional services you may not receive a refund
of any service fees where you cancel the agreement where we have already performed the services. Where any
additional services are to be performed, you agree that we may begin to perform them before the end of any
cooling off period and any sums you have paid for services we have already undertaken for you, will not be
returnable and that aspect of the contract will therefore not be cancellable.
13. General
13.1 You may not transfer any of your rights under your contract with us to any other person. We may transfer our
rights under our contract with you to another business or company where we reasonably believe your rights will
not be affected.
13.2 If either of us breaches the agreement and we choose to ignore this, we will each still be entitled to rely on our
rights and remedies at a later date.
13.3 We shall not be responsible for any breach of your contract or any other matters caused by circumstances
beyond our reasonable control.
13.4 Except as expressly set out in these Terms, all use of your personal information will be made in accordance with
our Privacy Policy.
13.5 Our contract with you is subject to English law. We will try to solve any disagreements quickly and efficiently. An
alternative dispute resolution process is available to help resolve any disputes between you and us. The
procedure is operated by Motor Codes (www.motorcodes.co.uk). If you are not happy with the way we deal with
any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or
Northern Ireland. We subscribe to the Motor Industry Code of Practice.
13.6 Except where we specifically agree, nothing in these Terms will give to any other person, any benefit or rights to enforce any of them.
13.7 We reserve the right to appoint any third parties to assist us in performing our obligations or providing services, as we decide.
13.8 For clarification, nothing in these Terms shall exclude any liability that we may have for fraudulent misrepresentation.
13.9 If any provisions become void or unenforceable, all other parts will continue to be valid irrespective of the unenforceable provision. No change to these Terms will be effective unless agreed in writing by one of our authorised representatives.
13.10 Nothing in these Terms will imply a relationship of employment, partnership or agency between you and us except to the extent agreed by us in the circumstances or except if otherwise stated in these Terms.
13.11 We will not be liable to you if we are unable to perform any of our obligations under these Terms due to any reason beyond our reasonable control including legislation, fire, flood, failure of power supply, strike, employee stoppages or similar.
If you have any questions or complaints then these should be addressed to the Franchise Director at the address shown on the order form.